FAQ

How do I order?

  1. As with most online stores, you simply need to add an item(s) to your virtual cart and select the size and quantities you need.
  2. When you're ready to buy, select "checkout". 
  3. Follow the prompts to successfully purchase your item(s) until you get a confirmation email with your order number. 
  4. There is one payment method of an instant secure payment service via PayFast. PayFast is a safe and secure payment gateway. 
  5. Our flat rate for all fashion items is R90. 
  6. For Sleek Sliders please note your shipping rate will be displayed at checkout.
  7. For outlying/rural areas please allow an additional 2-3 business days.

Can I order via social media messaging or comments on your social media accounts?

We don’t confirm orders via social media direct messages, phone-call or email. You’ll need to make purchases via our online store only.

Is my order confirmed?

Your purchase was processed successfully if you can answer 'YES' to the following questions:

  1. Were you taken to a confirmation page on completion of your purchase?
  2. Did you receive an email confirming your order along with your order number? If not, we are afraid that your order has not come through on our side.

Can I change my order or information after placing an order?

  1. You have 24 hours after purchasing to make any changes and notify us via email at orders@ssomystyle.co.za 
  2. Please note, it is very important to add your order # and name in your email. This makes it easier to manage your order and exchange it efficiently for you.

How long before I receive my purchase?

Our usual delivery time frame is around 2-3 days, however this does not apply to peak season times such as Black Friday and Festive Season Shopping. The ETA will be displayed at checkout. 

How often do you launch new styles?

We launch monthly fashion drops that will launch the 1st week of every month. To stay in the know, sign up for our newsletter at the bottom of our home page.

The Item I want sold or out of stock. Is there anything I can do?

At SSO we offer a one-of-a-kind fashion pieces, ensuring that your purchases are truly yours! For our more seasonal items, we cannot guarantee they will be restocked. You will see a button that says “NOTIFY ME WHEN BACK IN STOCK.” If we do restock the item you have your eye on, you’ll be the very first to know.

Can you help me find my size?

Sure! Click “Fit Guide” on the button of our homepage. Please also reference the fit tips and model stats on each page. If you need any additional help, please email us at orders@ssomystyle.co.za

I’d love some advice on how to style the piece I just bought. Can you help?

If you have any questions on fit or styling or if you’re looking for product recommendations, Bryne is always available to help. Email me at orders@ssomystyle.co.za with the subject line “HELP STYLE ME” You will also receive a style card when you purchase an item showing you how to style across different looks.